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Terms and Conditions
SHIPPING POLICY
We aim to provide you with the best shipping options. All orders are processed within 1-2 business days, though please note that we do not ship on weekends or holidays. Shipping costs are calculated at checkout based on your order and your location, with delivery typically taking 5-7 business days.
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Once your order has shipped, you will receive a shipment confirmation email.
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At this time, we do not ship outside the U.K. If you have any questions about your order or our shipping policy, please contact us at info@deloum.com.
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Please be aware that this shipping policy is subject to change without notice.
RETURN & EXCHANGE POLICY
We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to assist you.
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You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging. Items that are damaged, altered, or show signs of use are not eligible for a refund or exchange. Additionally, a proof of purchase or receipt is required for all returns.
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Please note that certain items are non-returnable, including gift cards, downloadable software products.
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Before returning an item, please contact our customer service team at info@deloum.com to initiate the return process. Once your return is authorized, you will receive instructions on how to send the item back to us.
Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over £40, as we are not responsible for items lost in transit.
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Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@deloum.com. Only regular-priced items may be refunded; sale items are final sale and cannot be refunded.
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If you have any questions regarding our returns policy, please contact us at info@deloum.com. This returns policy is subject to change without notice.
PRIVACY POLICY
We value your privacy and are committed to protecting your personal data. This privacy policy will inform you how we collect, use, and protect your personal information when you visit our website and make purchases through our Wix-based platform. By using our website, you agree to the terms outlined in this policy.
- Information We Collect
- When you visit our website, we may collect various types of information, including:
- Personal Identification Information: This includes your name, email address, phone number, and billing/shipping address when you make a purchase or register an account.
- Payment Information: We collect payment details to process your orders. All payment transactions are securely processed by Wix and are subject to their privacy policies.
- Technical Data: We collect data about your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, and the pages you visit on our site.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about your visit to our site. This helps us analyze web traffic and improve our services.
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How Do We Use Your Information?
The information we collect is used for the following purposes:
- Order Processing: To process and deliver your orders, manage payments, and communicate with you about your purchases.
- Customer Service: To respond to your inquiries, provide customer support, and notify you of changes to our services or policies.
- Personalization: To customize your shopping experience and provide product recommendations based on your preferences.
- Marketing: To send you promotional materials, newsletters, and special offers, if you have opted in to receive such communications.
- Analytics: To analyze website traffic and user behavior, allowing us to improve our website and services.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners, including:
- Service Providers: Third-party service providers that assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement a variety of security measures to protect your personal information. Your data is stored on secure servers and all payment transactions are encrypted. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
As a user based in the UK, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR), including the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
- Restriction: Request the restriction of processing of your personal data.
- Objection: Object to the processing of your personal data.
- Data Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, please contact us at info@deloum.com.
Changes to This Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at info@deloum.com.
WEBSITE TERMS AND CONDITIONS
Introduction
Welcome to our website. This website is owned and operated by De L'Oum Limited. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.
The content of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your use of this website is subject to our Privacy Policy, which governs how we collect, use, and protect your personal information. By using this website, you consent to the terms of our Privacy Policy.
In no event shall De L'Oum or its officers or suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.
We may revise these terms and conditions at any time without notice. By using this website, you agree to be bound by the current version of these terms and conditions.
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